Refunds & Exchanges
We are confident you will be extremely happy with your purchase. We are proud of our extremely low return rates. In the rare event that you are not completely satisfied with our high quality products, we will work with you to do whatever we can do to satisfy your needs. If you are still not 100% Satisfied, simply return the equipment to us within 30 days upon receipt for a store credit or a money back refund less shipping and a twenty percent restocking fee. The restocking fee may be waived if product is defective or equipment is not as described. No refunds will be issued after 30 days. Restrictions apply to Geovision DVR Cards and Computer Based Products.
You must call us before returning so we may issue you an RMA (Return Merchandise Authorization). All returned merchandise must be in original factory condition and include all original packaging materials, inserts, manuals and warranty cards. If original packaging is damaged or missing there will be a minimum additional 10% fee applied since we will have to sell the item as used. If there are any indications that the product was used or damaged it is not refundable. No returns will be accepted after 30 Days.
There are no returns on Geovision DVR Cards and Computer Based Products unless the card or computer product is determined to be defective. On all DVR Card Products, you have exactly 15 days from the time that you sign for the shipped items to return the DVR product if you deem it to be unsatisfactory. In that case, we will exchange the defective card for a new card. Damage to the product resulting from accident, misuse, abuse, or modifications not authorized by Geovision will not be accepted from the above term.
Return for Credit: Receive a 100% in-store credit of the total sale price including shipping which can be used towards the purchase of any items we offer.
Replacement: We offer replacement of any defective or non operational item purchased. We will email you a shipping label to return the item. When we receive the item we will UPS a new item back to you. Please make sure you follow the packaging guidelines below.
Upgrades: If you find the item purchased is not the right item for the job. You can return it for a 100% in-store credit which you can use towards the purchase of other products we offer. In the event that a product is out of stock we will offer you a FREE UPGRADE.